JOB DESCRIPTION:

Company: Hikvision India Pvt Ltd.

About Hikvision

We are the world's largest supplier of security surveillance products and solutions. The company specializes in security surveillance technology, as well as designing and manufacturing a full-line of innovative surveillance products. The product line ranges from cameras and DVRs to video management software. Since its inception in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

Basic skills and competencies required:

• Good Knowledge of Internet and MS Office.
• Experience 3 to 5+ years
• Good interpersonal skills.

Roles and Responsibilities:

• Full-time on call support to clients & End user (Customers). (Voice Support).
• Managing queries of Product Issues, CCTV & Network Configuration, Network Troubleshooting, etc.
• Understand & provide relevant solution to the query of customers.
• Ensuring the customer is satisfied with the solution.
• Refer to internal database or external resources to provide the accurate solution.
• Provide call back in case of unavailability of solution. Ensure the appropriate solution is provided to the customer and check for acknowledgement from customer for resolution of issue. Ensure the appropriate solution is provided to the customer and check for acknowledgement from customer for resolution of issue.
• Properly escalate unresolved issues to appropriate internal teams or Superior.
• Ensure all issues are properly logged on the relevant account / system / software.
• Document technical knowledge in form of notes and manuals.
• Basic understanding of Security Surveillance & Networking like Switches, Routers etc.

Rotational Shifts:

Morning Shift- 08.30 AM 05.30 PM

General Shift 09.30 AM 06.30 PM

Afternoon Shift 12.00 PM 09.00 PM

Kind Regards,

Rohan Kadam

Hikvision - Talent Acquisition Team

8655943921