Role & responsibilities

Role Summary

The Automation Technical Lead will be responsible for leading the migration, modernization, and rationalization of existing RPA workflows into a ServiceNow-led automation and agentic AI target state. This role requires deep hands-on expertise in RPA platforms, ServiceNow automation capabilities, Python-based automation, and agentic AI patterns, along with the ability to guide and mentor a team of automation engineers.

Implement automation through ServiceNow out-of-the-box agents, Integration Hub, RPA Hub, Python scripts, and custom AI agents, while establishing governance and architectural standards for enterprise-scale automation.

Experience

• 8+ years of experience in enterprise automation, RPA, or platform engineering
• 3+ years in a technical leadership or solution architecture role
• Proven experience leading automation modernization or RPA migration initiatives

Required Technical Skills

Automation and RPA

• Strong hands-on experience in RPA tools such as:
  • UiPath
  • Automation Anywhere
  • Blue Prism
• Deep understanding of RPA limitations and modernization strategies

ServiceNow Platform

• Experience with:
  • ServiceNow Integration Hub
  • RPA Hub
  • Out-of-the-box ServiceNow agents
  • Flow Designer and orchestration patterns
• Familiarity with ServiceNow as a strategic automation and ServiceOps platform

Programming and Agentic AI

• Strong proficiency in Python for:
  • API-based automation
  • Batch processing
  • Orchestration and control logic
• Experience designing or integrating agentic AI solutions
• Understanding of AI-driven decisioning vs rule-based automation

Desirable Skills

• Exposure to AI/ML-assisted automation and LLM-based agents
• Experience with cloud-native automation and APIs
• Knowledge of ITSM, ITOM, and ServiceOps processes
• Familiarity with enterprise security and audit requirements for automation

Ways of Working

• Experience working in Agile / Scaled Agile delivery models
• Comfortable collaborating with:
  • Product Owners
  • Enterprise Architects
  • Platform teams
  • Business stakeholders
• Strong communication skills to explain technical trade-offs to non-technical audiences