Role & responsibilities

• Identifies the CIs and products.
• Plans and manages a population of the Configuration Management System.
• Controls the receipt, identification, storage, and withdrawal of all supported CIs.
• Provides and maintains information on CMDB.
• Directs, prioritizes and schedules audits, ensures that any corrective action identified in Process and/or Database audits are carried out.
• Interfaces with other processes and CI owners to ensure they follow the defined Configuration Management process.
• Ensure regular housekeeping of the CMDB.
• Provide reports, including management reports and configuration status accounting reports.
• Manage interfaces with other processes and organization functions.
• Train people in Configuration Management principles, processes, and procedures.
• Well versed in documentation, presentation and communication.