Service Desk Professional
Full Time
1 month ago
Employment Information
- Responsibilities
- Manage IT Service Desk tickets and service requests according to IT SLA policies, assigning them to relevant teams when needed.
- Maintain and update the IT assets inventory system.
- Support company laptops, Windows setup, and peripheral hardware.
- Collaborate with IT Infrastructure and Application teams.
- Manage the onboarding process for new employees.
- Work within Microsoft 365 environments, including cloud services and Office applications.
- Participate in evening on-call rotations once or twice a week (evening standby duty).
- Requirements
- Core Technical Skills
- Strong knowledge of Microsoft Windows and troubleshooting.
- Experience with Microsoft 365, Active Directory, and Azure AD.
- Familiar with Intune device management and ServiceNow systems.
- Basic understanding of networking (VPN, DNS, DHCP).
- Comfortable using AI-based tools (eg, ChatGPT, Copilot) to assist with issue resolution.
- Soft Skills & Preferences
- At least 2 years of experience in IT Service Desk or similar roles.
- Experience in large or global organizations is an advantage.
- Ability to work effectively as part of a global team across different regions and time zones.
- Self-learner with strong analytical and problem-solving skills.
- Service-oriented, patient, and professional communication style.
- Highly motivated with a desire to learn and evolve in the IT field.
- High-level English proficiency (spoken and written).
- Microsoft or related IT certifications (eg, MCSA, MS-900, AZ-900, CCNA) are an advantage.
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