• The Incident Management is member of the CGI Global Security Operations Center Security Operations team.
• As an Incident Manager, you are part of a dynamic team that works to ensure efficient and timely coordination of security events.
• The Incident Manager is responsible for the assignment, follow up and closure of security incidents assigned to the GSOC.
• This position offers flexible work hours, experience with multiple industry leading security tools and exposure to CGI upper management.
• The Incident Manager demonstrates an in-depth understanding of Incident management.
• In addition, this position requires the ability to communicate, in both verbal and written forms, technical information in a non-technical manner.

POSITION RESPONSIBILITIES
Key Responsibilities
The following are the key responsibilities related to this role:

• .Triage security incidents assigned to GSOC
• .Review and reassign security incidents requiring action from technical teams external to GSOC
• .Manage unresolved severity 1, 2 and 3 security events and incidents in a timely manner until resolution
• .Provide regular updates to Global Security team and business management
• .Coordinate technical conference calls to facilitate resolution of security incidents
• .Monitor actions to investigate and remediate security incidents in systems and services
• .Assist with and coordinate the implementation of agreed upon remedies and preventative measures
• .Accurately document overall progress and resolution of security incidents
• .Identify gaps and propose improvements on day to day security incident handling processes

• The candidate should have expertise and experience (3+ years) in at least two of the following areas:
• .Incident Management
• .Security Incident Management
• .Experience with Remedy ticketing systems
• .Knowledge of IT Service Management with specific emphasis on Incident Management
• .5 to 7 years of experience in an IT or Security support environment (SOC, helpdesk, network/server administrator, etc.)

Education:

• .Any IT or Cyber Security degree is an asset

Certifications:

• .ITIL Certified is an asset
• .EC-Council Certified Incident Handler certification is an asset
• .SANS Certified Incident Handler (GCIH) certification is an asset

Skills :

• .Excellent English communication skills, both written and oral. French is an asset.
• .Strong leadership skills along with strong analytical skills
• .Strong Organizational skills
• .Attention to detail
• .Ability to operate with minimal supervision including the capability to prioritize incidents
• .Availability to work flexible hours during the day (between 7 am and 6 pm)
• .Availability to participate in on-call rotation
• .Ability to convey complex topics in a clear non-technical manner
• .Comfortable speaking with senior management
• This role can be located in a CGI office in following locations: India, Philippines, Europe, Canada

• Incident Management
• IT Service Management
• Security Operations Center