The Customer Success team is critical to our customers and is a cornerstone of our success. As a team, we are responsible for the health of our customers and work to ensure they are getting the most out of our products. We are a team of problem-solvers who are passionate about our customers and are focused on delivering a world-class customer experience.

Your Impact

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM.
• Lead multi-national SOC transformation programs, consolidating fragmented processes into a unified, AI-driven platform.
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy through to full operationalization.
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform.
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats.
• Proactively collaborate with Product and R&D teams to incorporate field insights into roadmap priorities, ensuring alignment on shared objectives.
• Transform ambiguity into structured action plans, driving accountability and ensuring all stakeholders follow through on commitments.
• Identify opportunities to simplify complex workflows and enhance analyst alert handling and response through automation.

• Bachelor''s degree with 15 years of experience, or Master''s degree with 12 years of experience, or PhD with 8 years of experience in a related field.
• Demonstrated experience running a Security Operations Center (SOC), with a proven track record of modernizing operations.
• Extensive hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments.
• Deep expertise with Security Operations Center (SOC) tooling, processes, and workflows.
• Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence.
• Strong expertise in Regular Expressions (Regex).

Preferred Qualifications

• Exceptional executive presence, with strong communication skills to engage with stakeholders from the SOC analyst to the CISO.
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations.
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar.
• Industry-recognized certifications such as CISSP, GIAC, etc.