Role & Responsibilities

• Incidents and Problems (including RCA), Service Requests, Alerts and Escalation Management.
• Remediations and improvements implementation (Change Management).
• Quality and performance Supervision.
• Capacity and Obsolescence Management.
• Asset and CMDB Management.

ACTIVITIES

• Follow-up of actions plans and backlogs.
• Contribution to crisis/escalation meetings and taskforces.
• Definition of operation plans and attendance to Global Roadmap for changes planning management.
• Management of Network Infrastructures/Solutions Lifecycle (EOS IN/OUT, Obsolescence, vulnerabilities, maintenance) and Capacity. Evolution of Services Catalog and lead New services Transfer-To-Operate activities (Monitoring/Alerting, Backup, Documentation, Operating Model).
• Attendance to Governance and performance reviews Follow-up of Continuous Improvement Plan.

TECHNICAL ENVIRONMENT

• Public Cloud (AWS, Azure, GCP).
• WAN and Interconnections: SD-WAN VeloCloud, AWS Direct Connect, Azure ExpressRoute, IPSEC, GRE.
• LAN/WIFI (Switching/Routing/Segmentation): Cisco, Cisco ACI, Meraki.
• Load-Balancing: F5 LTM, AWS ALB/NLB.
• Filtering/VPN/IPS : Palo Alto, Checkpoint, Fortinet.
• User Proxy and Remote Access: Zscaler ZIA and ZPA.
• Observability and Performance: Icinga, ThousandEyes, Kibana, Grafana, Netscout.
• Automation: Ansible, TerraForm, GitLab, Jenkins.
• DDI: EfficientIP, Microsoft, F5, Route53.
• ToIP: Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Tendfor, Moyobi.
• Contact Center: Nice CXone.
• Videoconferencing: CVI (PexIP), MTR .

REQUIREMENT

Candidate should be flexible to work in rotational shift (including night shifts) with rotational week off.

Graduated in the IT field or equivalent, you have more than 5 years of experience in IT Production in particular in Network and telecom domain. Network technical skills are required.

A good understanding of all the building blocks of the information system, application layers, servers, virtualization, Cloud will be appreciated.