About the role
As an IT Support Engineer, you will provide essential technical support to users experiencing software issues, ensuring high levels of customer satisfaction. Your responsibilities will include troubleshooting technical problems and collaborating with the development team to communicate user feedback effectively. This role is particularly suited for individuals who are passionate about technology and customer service.
Our client offers training on their specific SaaS product, allowing you to gain valuable experience in tech support. This part-time position provides flexible hours, making it an excellent fit for those pursuing further education or managing other commitments.
What you'll do
- Provide technical assistance and support for SaaS product users.
- Troubleshoot and resolve software issues.
- Document and escalate user feedback to development teams.
What you'll need
- Associate's degree or equivalent experience in IT or related field.
- Experience in customer service or technical support.
- Strong communication and problem-solving skills.
Skills
Good to have
Benefits
- Flexible working hours.
- Opportunity to gain experience in SaaS technology.
- Supportive team environment.
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