As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations
Since 2011, our mission hasnt changed were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform
Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward
Were also a mission-driven company
We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers
Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other
Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry
This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals
Ready to join a mission that matters? The future of cybersecurity starts with you
About The Role
The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team
The ITSD Team is a key component of the CrowdStrike team and is critical to the smooth and effective daily operations of all CrowdStrike team members
This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Teams support, systems and operational responsibilities.This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment
Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly
This position will be focused on providing support for employees across various departments and locations
The IT Service Desk Intern will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from CrowdStrike employees across the globe
The IT Service Desk Intern will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes
IT Service Desk Interns Will
Provide Service Desk coverage for end user support via remote access
Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide exceptional customer service, efficient analysis, and resolution of incidents and problems
Implement, improve and document new and existing policies, procedures and processes for various IT systems
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Work closely with the IT team on special projects while learning fundamental IT skills
Escalate problems to IT management as needed
Qualifications
EducationPursuing a Bachelors or advanced degree in computer science, information systems or related field
Desire to solve technical problems
Preferred Skills/Requirements
Excellent team and interpersonal skills
Clear, analytical thinking
Technology aware and proficient
Customer service mindset with Problem-solving skills
Experience with macOS and Windows Operating Systems
Good understanding of computer systems, mobile devices and other tech products
Strong problem solving skills and methodical troubleshooting are required
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
Familiarity with remote desktop applications
What You Can Expect
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Paid holidays (including birthday holidays) and 401k matching (where applicable)
Professional development opportunities including workshops, tech talks, and Executive Speaker Series
Assigned mentors from across the company for continuous support and feedback
Participation in companywide initiatives including ERGs, FalconFIT, Wellness Programs, and Employee Assistance Program
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Ownership of impactful projects that move the company forward
Great Place to Work Certified? across the globe
CrowdStrike is proud to be an equal opportunity employer
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed
We support veterans and individuals with disabilities through our affirmative action program
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment
The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law
We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance