Roles and Responsibility

• Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation.
• Provides effective and timely resolution of users' problems, queries, or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Manages and oversees the implementation of short-term activities within the team.
• Executes specialized projects and activities according to set principles.
• Supervises less experienced professionals, providing professional expertise and taking responsibility for the end-product.

• Comprehensive knowledge of the specific discipline or broader area is required.
• Ability to generate and initiate own workload without instructions or guidelines.
• Professional responsibilities focusing on excellence are expected.
• Typically manages a team of Individual Contributor co-workers.
• Operational decision-making skills within a defined scope are necessary.
• Strong communication and problem-solving skills are essential.