Cyclotron was proudly founded in San Francisco in 2014 with the sole intent of accelerating the success of our clients by solving mission-critical business and technology challenges, through a proven network of industry-specific frameworks.

Were a trusted strategic partner to many innovative organizations in the financial, health and life sciences, public, retail, and technology sectors. 

Cyclotron is looking for a passionate Internal IT Support Administrator.

Role: Internal IT Support Administrator

Job Type: Full Time Employment (FTE)

Number of positions: 1

Experience: 3+ Years

Location: Pune (Hybrid)

Shift Timing:  2 PM - 11 PM IST

Must Have Skills:

1. Team player is necessary!
2. Excellent communication skills
3. Proven customer service skills
4. Time management skills
5. Self-motivator
6. Analytical and problem-solving skills to troubleshoot and diagnose issues.
7. Confident assisting clients utilizing remote control applications.
8. Ability to document troubleshooting steps and solutions clearly and concisely
9. Working in Remote Assistance Setup.

Good to Have Skills & Certifications:

1. CompTIA Server+ would be appreciated.
2. Microsoft Azure Administrator Associate would be appreciated.
3. Microsoft 365 Certified: Administrator Expert would be appreciated.
4. Microsoft Dynamics Customer Service, Sales, and Project Operations is VERY much appreciated.

Key Responsibilities:

1. Will serve as the L2 / L3 point of contact for internal support issues and requests.
2. Experience with the creation and management of virtual machines (e.g., AVDs)
3. In-depth understanding of Cloud administration and applications, specifically Microsoft technologies, including Active Directory, Exchange, Entra, and azure services (Microsoft tenant structures)
4. Understand DNS configuration, name resolution, and troubleshooting.
5. Knowledge of creating and managing Group Policies for centralized configuration and security settings.
6. Microsoft Intune experience
7. Proficiency in managing operating systems (Windows 10/11) with some Mac (MacOS) knowledge.
8. Basic understanding of coding/scripting (e.g., PowerShell), network protocols, configurations, and troubleshooting
9. Experience using a helpdesk ticketing system. Experience with Microsoft Dynamics customer service helpdesk software a plus.
10. Familiarity in implementing internal company security measures, handling access controls (permissions), protecting against threats, and knowledge of Microsoft defender.
11. Working knowledge of data encryption applications / software
12. Basic understanding of ethical hacking and penetration testing
13. Microsoft Dynamic Sales and Project knowledge a huge plus.
14. Internal point of contact for all client Security Compliance requests, a program implemented at the customer onboarding level. This included the following activities:
    1. Utilizing current documentation to complete these requests within the set SLA period.
    2. Understanding our basic security configurations
    3. Understanding the basic concept of SOC 2 (Service Organization Control 2) for auditing and reporting on the security, availability, processing integrity, etc.
    4. Working directly with Sales on questions / issues within these Security Compliance requests.
    5. Creation of a Security Compliance database (to help streamline the process)

How to Apply:

Send your latest resume/CV at jobsindia@cyclotron.com

Cyclotron Culture:

Hunger, humbleness, and smartness define us. We have grown exponentially because we hire the best talent and provide them with opportunities to reach their full potential. That is why we have crafted a lot of entrepreneurial, competitive, and transparent employees, who love what they do. We are approachable, action-oriented and committed to tangible results from day one.

Note:
Cyclotron is an equal opportunity employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do. We encourage diversity and promote an inclusive environment where everyone feels respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, national origin, veteran, or disability status.