End User Computing. Has a basic understanding of company end user computing standards and architecture. Assists in level two analysis when the Service Desk is unable to resolve end user computing issues or requests. For long-running requests, the associated ticket is updated periodically with status for reference. May assist in discussions with facilities and other IT areas on specific tasks & timelines. Examples include move, replace and or configure primary and peripheral devices for new hires, internal office moves, acquisitions, and facilities related projects. Confirms with end users that resources are working as expected. Collects and packages equipment to be recycled for pickup. Once work is completed, associated tickets are updated with resolution information and closed. When applicable, end users are provided with a general understanding of the cause of the problem. Preventative measures may be discussed. Notifies manager upon discovery of predominate challenges. Customer Liaison & Advocate. May assist in periodic meetings with local PTC business unit liaisons to discuss regional IT requirements and business unit requests. Works with local customers and assists in communication of feedback / priorities to the IT appropriate service catalog owner. Assists in the communication of updates / highlights on relevant IT initiatives. End User Enablement. Assists in the education of end users; leverages existing end user computing technology capability. Infrastructure & Architecture Assistance. In locations where Infrastructure & Architecture (I&A) does not have adequate resource, End User Support (EUS) at the request and direction of I&A May assist with a basic level of analysis for IT service failures or interruptions. May work with local utility providers, vendors & authorities. May participate in acquisition analysis; executes on assigned service catalogue project activities. Printer Support. May assist with vendor coordination / activities where appropriate. May assist with the configuration of equipment to PTC standards (ex: double sided / black and white, scanning to email, etc. ). Print server administration: Adds / changes / removes logical devices as needed. Periodically updates drivers. Monitors, addresses, and remediates print queue issues. Preferred Qualifications. Experienced or knowledge with working in environment of large user base of end users. Experience or knowledge of ITIL Framework and Ticketing Tools. Familiarity with Digital User Experience Tools and Methodologies. Basic Qualifications Bachelors degree in computer science, Computer Engineering or equivalent technical experience. Minimum 1-2 Years or work experience in a related field or similar profile. Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us. We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here. ".