Desktop Application Support Manager
Full Time
1 month ago
Employment Information
- Application Lifecycle Management.
- Own the full lifecycle of each assigned application requirement intake, evaluation, onboarding, deployment, maintenance, and retirement.
- Maintain application inventories, version details, deployment status, and documentation.
- Coordination & Governance.
- Liaise between business owners, Application Portfolio Manager, and technical teams (Solution Architects, Packaging Engineers).
- Ensure all packaging requests follow defined standards and templates.
- Validate deployment prerequisites and readiness before release.
- Operations & Support.
- Oversee incident, problem, and change management activities related to assigned applications.
- Track vulnerabilities and coordinate remediation under security and compliance policies.
- Work with SDM for escalations, SLAs, and service quality improvements.
- Compliance & Security.
- Ensure assigned applications comply with organization-wide security, licensing, and regulatory guidelines.
- Support vulnerability assessments, risk reviews, and regular compliance checks.
- Documentation & Reporting.
- Maintain up-to-date SOPs, onboarding documents, version histories, deployment guides, and configuration details.
- Share weekly/monthly reports on app health, risks, packaging progress, incidents, and usage insights.
- Stakeholder Management.
- Work closely with Business Owners, Portfolio Manager, Security, Packaging, Intune teams, and Deployment teams.
- Provide application insights during audits, lifecycle planning, platform upgrades, and resource planning.
- Skills & Experience Required.
- Technical Skills.
- Familiarity with application packaging concepts (MSI, MSIX, App-V).
- Knowledge of deployment tools (Intune, SAMPro).
- Understanding of Windows & macOS application compatibility.
- Knowledge of security compliance (vulnerability management, patching, license usage).
- Functional Skills.
- Strong coordination and stakeholder management.
- Ability to manage large application inventories.
- Documentation, reporting, and process adherence.
- Analytical thinking for troubleshooting and impact analysis.
- Qualifications.
- Bachelor's degree in computer science, IT, or related field.
- 7+ years of experience in Application Management, Packaging Coordination, or IT Service Delivery.
- ITIL Foundation certification preferred.
- Our Values.
- We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements.
- Get in touch with us to explore how we might be able to accommodate your specific needs.
- We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Fostering innovation through diverse perspectives.
- Hitachi is a global company operating across a wide range of industries and regions.
- One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
- We are committed to building an inclusive culture based on mutual respect and merit-based systems.
- We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
- How We Look After You.
- We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.
- Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
- Were always looking for new ways of working that bring out our best, which leads to unexpected ideas.
- So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
- Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
- Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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