Job Description

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Security Operations, Palo Alto Networks Firewalls

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design appropriate resolutions, thereby enhancing client satisfaction and system performance.

Roles & Responsibilities:Expected to perform independently and become an SME.Required active participation/contribution in team discussions.Contribute in providing solutions to work related problems.Assist in the development and implementation of best practices for system support.Provide training and guidance to junior team members on system functionalities and troubleshooting techniques.

Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Security Operations, Palo Alto Networks Firewalls.Strong understanding of network protocols and security measures.Experience with incident response and threat analysis.Familiarity with security information and event management (SIEM) tools.Ability to conduct vulnerability assessments and implement remediation strategies.

Additional Information:

The candidate should have minimum 3 years of experience in Network Security Operations.This position is based at our Bengaluru office.A 15 years full time education is required.
Qualification15 years full time education