PRINCIPAL RESPONSIBILITIES: (List in descending order of importance the essential duties and responsibilities which are necessary to accomplish the primary function. Indicate the percentage of time spent on each task, only listing activities that account for greater than 5 percent of time.)

1. Knowledge in Banking Domain Payment, Wealth Management, Cards, Loans, Retail Banking, Commercial Banking.

2. IT Service Management ? handling incidents, tasks, change requests, and problems tickets to satisfactory resolution within SLA standards.

3. Providing 2nd and 3rd level application tier support. Responsible for troubleshooting more complex issues as passed by the Service Desk (Level 1) as it relates to applications and their usage.

4. Knowledge in systems and technologies, SQL and Strong knowledge in Banking Doman (wealth management, Core banking, Consumer Retail, Loans , Payment Services)