Full Time 1 month ago

Job Level Experienced Professional

Experience Less Than 1 Year

Job Type Full Time

Location Mumbai, Maharashtra

Grade

IT & Relevant Exp.

0-1 year

Domain Experience

Insurance (good-to-have)

Job Duties / Responsibilities

- Good written and Verbal communication
- Exposure to IT applications
- Build sound understanding of the supported application estate.
- Resolve Support Tickets strictly in a timely manner.
- Willing to work in 24*7 shift
- Incident Management
- Service Request Fulfillment
- Monitor Application Performance & Batch Jobs
- Keep documentation current and prepare SOPs for routine tasks
- Collaborate with internal & external teams to provide end-to-end resolution across Application issues

Skills (Good-to-have)