Support Specialist – New York, NY

Full-time @Palantir in Technical Operations Jobs
  • New York, NY View on Map
  • Apply Before : January 9, 2023
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Job Description

Software Development leader – Palantir Technologies is looking to hire a Support Specialist in New York New York, Refer job role and details to submit job application. palantir Tech invites interested candidates to join Technical Operations department in United States.


Post : Support Specialist

Location : New York, NY

Job Category: Technical Operations

Job Type : Full-time

Job Details : 

A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we’d love for you to join us.
The Role
As a Support Specialist, you will be joining an outstanding Technical Support team. You will provide front line support that focuses on in office, email and chat support worldwide. Effective troubleshooting and the ability to find solutions quickly will be foundational to your role. Your ability to own problems from end to end and work to root-cause will be key to your success. You’re someone whose curiosity drives them to learn new technologies quickly and supports their peers through complex issues. You are a person that loves fixing problems and gains fulfillment in helping others solve their technology challenges no matter how small or unique.   Core ResponsibilitiesTroubleshoot and solve issues ranging from hardware, software, networking and mobile support ticketsInstall, configure and maintain Windows and Mac workstationsSupport new user setup including new hire trainingIn office walk-up support in a fast paced environmentDocumentation of SOP and self help support materialsWhat We Value2+ years of experience in providing desktop/help desk supportExcellent interpersonal communication and customer service skillsProactive collaboration with the larger IT organization to identify potential large scale problemsMotivation and ability to work as part of a distributed teamExcellent time management and multi-tasking skillsActively maintains knowledge of the latest technology, and industry trendsWillingness to participate in on-call rotationPalantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.Apply for this job


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