Product Reliability Engineer, New Grad – Washington, D.C.

Full-time @Palantir in Product Support Jobs
  • Washington, D.C. View on Map
  • Apply Before : January 9, 2023
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Job Description

Software Development leader – Palantir Technologies is looking to hire a Product Reliability Engineer, New Grad in Washington District of Columbia, Refer job role and details to submit job application. palantir Tech invites interested candidates to join Product Support department in United States.


Post : Product Reliability Engineer, New Grad

Location : Washington, D.C.

Job Category: Product Support

Job Type : Full-time

Job Details : 

A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we’d love for you to join us.
The Role
Product Reliability Engineers (PREs) are the driving forces of stability across Palantir’s products and help to ensure our products are available 24/7. When something goes wrong, we are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.
Every day at Palantir is different: we’re constantly evolving to better respond to customer needs, and as a PRE you will work closely with our engineering and business teams to minimizerisks associated with the deployment of our products. You are a resourceful, creative, and agile problem solver who is able to work both collaboratively and independently to resolve the most difficult and nebulous technical issues. This includes everything from creating product health metrics and automated alerts, to fixing product bugs, streamlining operational tasks, and developing and documenting strategies for responding to incidents.
Whatever the technical root cause of the issue is, you’ll play a central and critical role in resolving it — seeking not just a one-time fix, but a permanent solution. Example ProjectsProduct and Infrastructure Observability: PREs partner with Palantir’s Product and infrastructure operations teams to build and refine: metrics, logging, monitoring, and alerting to enable proactive (and increasingly automated) issue identification, prevention, and remediation. This serves to improve the performance and uptime of our products, systems and databases, as well as provide detailed telemetry that aids in debugging complex issues (e.g., building monitoring to understand when a new feature is not working as expected or when a new release has introduced a product regression).Empowering users to troubleshoot their own issues: Because PREs own their product’s stability work, they are uniquely qualified to identify areas in the product where users are unable to easily understand why something goes wrong when it does. PREs make this easier by building self-serve tools/processes that allow product users to better understand what the blockers are (e.g., whether a build failing is access-related or a product bug).Product Reliability Systems and Process: PREs are among the most seasoned users of our deployment and stability infrastructure, which means they often identify opportunities for additional functionality that would improve operational efficiency. An important part of the PRE role is partnering with other infrastructure and operational teams across Palantir to provide this input and, where appropriate, directly deliver features that will benefit product operations. (e.g., developing a system that automatically de-duplicates product alerts and enables teams to prioritize and document critical information).Core ResponsibilitiesDevelop a deep understanding of Palantir’s products and processes.Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.Deliver end-to-end improvements to stability by proactively preventing issues via telemetry and automation and directly reducing the need for reactive support. Maintain and improve the operational capacity of our production databases, including resolving incidents and streamlining operational workflows.Reduce the operational overhead of Palantir’s products, and make data-driven decisions about investments in stability and reliability.Take part in an on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.What We ValueBackground in Computer Science, Engineering, Information Systems, or other technical field.Excellent problem solving skills, ability to break down and explain complex concepts, and strong attention to detail.Comfort working in a fast moving environment with dynamic objectives that require creative thinking to address product and customer needs.Ability to work both independently and make decisions autonomously, as well as collaborate as part of a global team with members from our offices across America and EuropeExperience coding with Java, Go and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.) is a plus.Experience with distributed computing systems and/or cloud infrastructures (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.) is a plus.Willingness and interest to travel to other Palantir locations as needed.Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.Apply for this job


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