Desktop Support Engineer – London, United Kingdom

Full-time @Palantir in Technical Operations Jobs
  • London, United Kingdom View on Map
  • Apply Before : October 19, 2022
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Job Description

Software Development leader – Palantir Technologies is looking to hire a Desktop Support Engineer in London , Refer job role and details to submit job application. palantir Tech invites interested candidates to join Technical Operations department in United Kingdom.


Post : Desktop Support Engineer

Location : London, United Kingdom

Job Category: Technical Operations

Job Type : Full-time

Job Details : 

A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we’d love for you to join us.
The Role
As a Desktop Support Engineer, you are the go-to for any and all issues related to the hardware that enables our employees to be productive while they are in the office or on the go. You are responsible for fixing the myriad of problems brought to to you with an unparalleled instinct for diagnosing the issue and a passion for helping others. Not content to just consider an issue resolved by a quick fix, you want to understand our users regular workflows in order to identify the best solution for any problem that pops up, and you are excited to learn new skills that broaden the scope of problems you can help fix. While you have the knowledge and expertise to work with machines, you enjoy interacting with people and helping someone new. No one at Palantir dreads going to IT to ask a question because each member of the team is genuinely excited to help employees solve their technology problems.Core ResponsibilitiesFront line support for all internal technical operations.Solve enterprise scale problems by creatively engineering automated solutions.Install, configure, and maintain Windows and Mac workstations.Troubleshoot and provide solutions for networking and connectivity issues.Create how-to guides that empower employees to own common workflows and solve issues.Administer systems to enable productivity while being mindful of security and other relevant policies.What We Value2+ years of experience in providing desktop/help desk support.Strong communication skills with a commitment to unparalleled customer service.Intimate knowledge of desktop operating environments and common networking issues; basic experience with AD/Exchange/O365 administration as well as AV and Video ConferencingA logical and methodical approach to problem solving.Creativity, flexibility, professionalism, and determination.Ability to work effectively under deadlines.Willingness to participate in on-call rotation and ability to travel up to 25% of the time.Active UK security clearance or eligibility and willingness to obtain a UK security clearance.Palantir is committed to promoting a culture of diversity, equity, and inclusion. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.Apply for this job


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