We are looking for Entry level IT/Helpdesk for our operations team in Winston-Salem NC, If you have experience as an IT professional and you enjoy solving complex problems and working in a fast paced environment, we’re looking for you!
Position: IT Helpdesk
Location : Winston-Salem, North Carolina
Employment type : Full-time
Job function : Information Technology
Job Details :
As an IT Helpdesk, you will perform tasks as listed below from Winston-Salem office. We work hard to become the best place to work and pride ourselves on our culture, We care about our employees and think they deserve the best.
- With support of other members of the Winston-Salem helpdesk team:
- You will provide technical support in our Winston-Salem office and also in other countries around the world.
- Prioritise daily intake of tickets and project-related tasks,
- You will manage ticketing requests which could include:
- Users’ maintenance, on-boardings, off-boardings
- Our internal tools (G-Suite, Slack, 1password, etc)
- Groups, Shared Drives, etc
- You will contact third parties in case of supporting issues (manufacturers, hardware and software providers, etc.)
- We are a remote friendly company, so you will help users that are WFH, but also you will have to manage IT related tasks in our Winston-Salem office.
- Deeply passionate about social impact,
- Basic knowledge of G-suite administration or any other user management tools (Azure AD, LDAP, etc.)
- Familiarity with Windows, Mac and Linux
- Some experience being in the frontline and managing IT/Helpdesk tickets
- Good in English required,
- Experience managing IT infrastructure in an office environment and supporting users at the highest levels of a company.
- Can manage to work from Winston-Salem office.
- Interest or basic knowledge on cybersecurity
- Experience managing company identities / users / groups
- Experience creating and managing Asset Inventory
We’re excited that you are interested in being part of the Winston-Salem team, submit IT Service Helpdesk job application now.
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