Join leading Investment management company BlackRock as Service Innovation Desk Associate in Edinburgh, GB. refer job details to submit BlackRock job application in Edinburgh.
Job Title : Service Innovation Desk Associate
Location : Edinburgh, GB
Job Category: Sales & Relationship Management
About this role
About Client Experience
The Client Experience (CX) organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: CX Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience Management, Whole Portfolio Servicing), and CX Transformation (COO, CX Change, Analytics, Research). Our vision is to make service so simple that it becomes a source of alpha for BlackRock.
Service Innovation Desk (SI Desk)
The SI Desk is a new function in the firm’s global Client Experience organization that will bring greater efficiency to how we service our clients. It is a key enabler for our CX strategy and a critical component of BlackRock’s client experience evolution. Our team members span the globe, with a presence in Edinburgh, Budapest, and Atlanta. Come join us as we build the function!
As a member of the SI Desk, you will be responsible for resolving service tasks and addressing the needs of our institutional clients and third parties. Importantly, you will also identify ways in which we can improve our internal processes and find opportunities for using systems and tools to enhance how we carry out our client service work. The role provides a terrific opportunity to learn about the asset management industry, our firm, and the clients we serve.
This position is in Edinburgh and will report to the Head of EMEA Service Innovation Desk who is located in Budapest.
Key Responsibilities of the Role
Delivering a superior client experience via overseeing query management for clients, consultants and third parties; including day to day query management (via emails and phone), stakeholder oversight, project work and analysis.
Demonstrating risk awareness and focusing on delivering an appropriate operational control framework for the wider team around client servicing, including review and validation of monthly metrics.
Contributing to a culture of excellence, innovation, communication, and accountability, where all members of the team are motivated to go above and beyond.
Identifying and overseeing team projects and driving strategic local and global initiatives.
Constantly evaluating systems, processes, and procedures for inefficiencies, and making recommendations for improvement to drive efficiency and scale.
Leading cross training efforts on all stakeholder functions, to include knowledge sharing of all operational and compliance procedures.
We are looking for people who are:
Curious and entrepreneurial: You like to learn new things and do things in a new way, challenge the status quo
Brave: You are happiest outside your comfort zone
Passionate: You feel personal ownership for the work you do and an aspiration to be better
Open: You value and respect input from others
Experimental: You make mistakes, but learn from them
You should have
4-5 years of experience in high volume client service, operations, or portfolio management support
Proven track record of project management, knowledge of frameworks, applications and methodologies to deliver projects
Strong client service skills including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
Strong interpersonal skills, including confidence and ability to interact well with others, as well as excellent written and verbal communication skills
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
Planning and organizational skills with the ability to manage and control their own priorities to meet deadlines
Experience using Microsoft Office applications, along with the ability to multitask many programs at once
An interest in the financial services/asset management industry and a desire to learn, both independently and in group settings
Minimum BA/BS equivalent degree
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work pilot
BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work – wherever you are.
The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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