Vice President, Alternative Client Services- PRI – Princeton

Full-time @BlackRock in Sales & Relationship Management jobs
  • Princeton, US View on Map
  • Apply Before : January 9, 2023
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Job Description

Join leading Investment management company BlackRock as Vice President, Alternative Client Services- PRI in Princeton, US. refer job details to submit BlackRock job application in Princeton.

 

Job Title : Vice President, Alternative Client Services- PRI

Location : Princeton, US

Job Category: Sales & Relationship Management

 

Description

About this role

GAAPS Alternatives | Vice President Client Services | PRI
About BlackRock
Elevate your career by joining the world’s largest asset manager! Thrive in an environment that fosters positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Team Overview
The Alternatives Client Services team support all of BlackRock’s privately placed alternatives products, including private credit, private equity, real asset funds and hedge funds and fund of hedge funds from the time of investor onboarding throughout the life cycle of the fund. The team are primarily responsible for investor onboarding, report distribution, transfer agency oversight and investor queries as well as internal and external reporting and client data management.  The role will be the AMERS Lead for the Alternatives Client Operations Team who are primarily responsible for client inquiry management, investor report distribution and client data maintenance. The successful candidate will be pro-active and flexible, will demonstrate initiative with a drive to succeed both as an individual and as a team.
Daily tasks may include:

Supervise team activities, supporting clients from a shareholder servicing, client inquiry management, money movement, data management, and report distribution. Engage investors and internal clients directly in the event of client queries, escalations, operational process or relationship management needs.
Monitor workflow databases and team activities daily via email management systems and other shared databases to ensure outstanding service and operational efficiency.
Design and enhance processes, procedures, operational controls, and system design to improve team capacity and performance.  Identify repeatable and scalable processes that can be reallocated throughout the global team. Oversee and encourage documentation of those processes and controls and ensure they are maintained in real-time.
Partnership with global management team to ensure standardization and consistency of operational processes and workflows
Produce and evolve team metrics reporting to increase transparency on team capacity, staffing needs, client needs, resolution times and overall servicing performance.
Manage team performance using quantitative and qualitative measures, and proactively address performance gaps or training needs quickly.
Foster a culture of training and ongoing learning through documentation and in-person engagement. Constantly assess team capabilities and areas for improvement that could be addressed through more effective training.
Management of AMERS East and West Coast Teams in partnership with manager of APAC & EMEA teams to oversee high volumes of client inquiries and client report distribution. 

Experience

8-12 years’ experience in a dynamic, deadline orientated, operational/ client service role
High attention to detail, ability to focus and take ownership of tasks until completion
The successful applicant will be self-motivated, proactive and able to change directions quickly
Software skills must include a strong background Excel and an aptitude for working within proprietary databases.
Ability to communicate clearly and concisely, both orally and in writing, at all levels
Ability to manage his/ her own workload, multi-task, balance multiple and conflicting priorities and meet deadlines in a fast-paced and changing environment
Able to grasp complex concepts and details quickly
Ability to work independently and as part of a team
Ability to identify problems and issues, work actively with others to resolve them and raise issues appropriately
Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change.
Takes responsibility for the completion of own work in accordance with agreed processes and to the highest standards of quality and timeliness
Demonstrates team spirit, is prepared to assist colleagues and perform tasks that do not usually fall within the responsibilities.
Ensures accurate record keeping of work and shows excellent organizational skills

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work pilot

BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work – wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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