Client Experience Analytics, Team Lead – Vice President – Atlanta

Full-time @BlackRock in Technology jobs
  • Atlanta, US View on Map
  • Apply Before : January 9, 2023
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Job Description

Join leading Investment management company BlackRock as Client Experience Analytics, Team Lead – Vice President in Atlanta, US. refer job details to submit BlackRock job application in Atlanta.

 

Job Title : Client Experience Analytics, Team Lead – Vice President

Location : Atlanta, US

Job Category: Technology

 

Description

About this role

About BlackRock
BlackRock is one of the world’s leading providers of investment, advisory and risk management solutions. We are a fiduciary to our clients. We’re investing for the future on behalf of our clients, inspiring our employees, and supporting our local communities For additional information on BlackRock, please visit www.blackrock.com/careers.
About Client Experience
The CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience Management, Whole portfolio Solutions Servicing), and CX Transformation (COO, Projects & Engineering, Analytics, Research). Our vision is to make service so simple it becomes a source of alpha for BlackRock.
The CX Transformation team is leading BlackRock’s effort to digitize and modernize our clients’ experience. We are looking for a data-driven, curious and creative individual who also brings strong project management, leadership, and collaboration skills.
The Client Experience Analytics team is part of the Client Experience Transformation team, focused on transforming the experience for BlackRock’s clients and colleagues. This role will partner with a diverse mix of internal technology teams, functional business partners, and client businesses to develop impactful metrics and analytics to drive strategic business decisions. In this role, you will work closely with various business partners, lead a lean, globally distributed team, and take ownership to developing the approach and driving solutions to provide analytics and metrics to support both senior management and team leads across our partner teams.
You should be comfortable working with senior business partners and a variety of technology capabilities, including databases, business intelligence tools, and the underlying data infrastructure. Our team loves simplifying and solving complex problems.
Key Responsibilities:

Develop management reports and ad-hoc analyses to provide business insights for senior management

Identify process and technology capability gaps and opportunities that the CX organization or individual functional teams should address in order to increase data quality and produce operational metrics

Monitor and analyze key metrics, draw qualitative business insights and conclusions

Work with business partners to understand their data and reporting needs and make recommendations on reporting and visualization solutions to accomplish their goals

Complete ad hoc requests for research, analysis, and reporting by pulling from diverse internal and external data sources, implementing the appropriate method of analysis and offering meaningful insights

Lead a lean, globally distributed team. Provide guidance and mentorship to team members and help them connect business context with technical solutions

Optimize team efficiency and collaboration by identifying ways to strengthen team foundation and infrastructure

Qualifications:

5+ years of financial services or management consulting experience in a similar role highly desired

Strong leadership skills and ability to influence senior leadership

Effectively manage multiple projects to meet tight timelines; previous experience working on enterprise-wide initiatives a plus

Ability to deliver in a fast paced and changing environment

Data analysis skills to distill and draw out insights from large, complex, disparate data sources

Superior relationship management skills

Strong organization and problem solving skills

Good communication and presentation skills

Bachelor’s degree required

Technical skills such as Python, Tableau, and SQL are desired but not required

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work pilot

BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work – wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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