Join leading Investment management company BlackRock as Product Expert in London, GB. refer job details to submit BlackRock job application in London.
Job Title : Product Expert
Location : London, GB
Job Category: Technology
About this role
The Product Expert team within Aladdin Client Services is seeking to hire a Front Office Product Support Expert. Front Office Product Experts specialize in Management Tools, Portfolio Analytics and Security Analytics and their core mission is to:
a) Build deep product and workflow expertise, handle the most complex client asks and elevate the knowledge of the support organization
b) Partner with developers and the broader business to build more user- and support-friendly applications and workflows, and
c) Engage with leading investment and risk professionals from our client base on sophisticated projects.
The team is highly visible and well connected across the Aladdin Business and partners with product management/development functions to solve complex technical inquiries and help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.
Engage with Aladdin users on front office workflows, product, process and service as well underlying analytics & financial models
Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
Drive support and product initiatives by engaging regularly with development teams
Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
Analyze client inquiry trends using data and user feedback and implement solutions to improve workflows and product
Identify function gaps and areas of strategic improvement from a product platform and financial modelling perspective
Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
Develop skills to become technically proficient in all workflows within a front office product focus area: Portfolio Management Tools, Portfolio Analytics or Security Analytics
Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
Deployment of new products and functionalities with Product Managers, Developers and Product marketing
In-depth technical understanding and knowledge of investment theories and workflows
3+ years in a client facing or product role focusing on investment applications, theories and workflows
Previous knowledge and experience with specialized portfolio construction/reporting tools
Knowledge of security analytics, portfolio risk and their application in the portfolio construction process
Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
A desire to continuously learn and build product and workflow expertise
Strong presentation skills and ability to tailor approach to all corporate levels
Outstanding communication and interpersonal skills
Technically proficient, experience in diagnosing root cause and ability to problem solve
Experience of automation tools and support tooling experience
CFA, FRM, CAIA or other professional qualifications
A working knowledge of SQL, UNIX, VBA, R, Python or similar, and/or Aladdin
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work pilot
BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work – wherever you are.
The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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