Director, Relationship Manager – Client Service – Hong Kong

Full-time @BlackRock in Sales & Relationship Management jobs
  • Hong Kong, HK View on Map
  • Apply Before : January 9, 2023
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Job Description

Join leading Investment management company BlackRock as Director, Relationship Manager – Client Service in Hong Kong, HK. refer job details to submit BlackRock job application in Hong Kong.


Job Title : Director, Relationship Manager – Client Service

Location : Hong Kong, HK

Job Category: Sales & Relationship Management



About this role

Business description:
As the leading investment and risk manager, BlackRock is committed to providing outstanding service to its clients. As our business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining BlackRock’s position as an industry leader in providing outstanding client service.
The Client Experience Management (CEM) team works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.
The team is responsible for ensuring that BlackRock’s service offering continues to evolve in line with industry and client trends with the goal of offering our clients best in class leading operational excellence.

Job Summary:
The successful candidate will lead a team of Client Experience professionals supporting our mainland Chinese institutional clients investing offshore.

Primary responsibilities are to provide the first line of operational / business liaison service and support for our clients and offers a unique opportunity to face off directly with clients and a wide range of partners within the business, reporting directly to the CEM APAC regional lead.


Primary point of contact for Chinese institutional clients who have appointed BlackRock to manage their segregated portfolios and their pooled fund investments..

Lead institutional client queries and drive them through to resolution, ensuring a variety of client queries are handled with due care and attention and responded to within agreed time frames and always with consideration of the client’s needs and expectations.

Partner with the relevant external and internal teams to resolve queries and deliver the right client experience.

Handle any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients advised and managing the relationship to mitigate the impact of dissatisfaction.

Own the overall client service experience throughout the client lifecycle

Provide a bridge between the Client Businesses and the local, regional and global operational teams to improve the quality of the client service experience and engage the operational resources of the firm to meet clients’ needs.

Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing, including review and validation of monthly metrics.

Co-ordinate and attend Client meetings, due diligence visits etc.

Engage the operational resources of the firm to meet clients’ needs

Focus on sustaining the highest level of client service


Fluency in both Mandarin and English, written and spoken is essential;

Prior experience in the asset management industry with exposure to a variety of operational and client service functions;

Experience in dealing with clients and associated operational risk matters; Knowledge and exposure to Chinese institutional clients would be an advantage

Proven aptitude in developing collaborative working relationships with partners;

Ability to work proactively with others to resolve and raise issues appropriately;

At ease working in a dynamic, fast-paced environment with high self-assurance, energy and drive;

Ability to plan and meet multiple deadlines within a fast paced, high pressure environment to consistently meet the needs of the business and our clients.

Strong in-depth product knowledge, especially investment guidelines and their impact to performance and operational complexity.

Prior people management skill is preferred.

Attention to detail, strong comprehension skills, lateral thinking and problem solving capabilities.

Ability to use factual based data in decision making process while working under critical deadlines.

Strong presentation skills and ability to adapt to audience at all corporate levels.

Ability to analyze, synthesize and present data in a concise and easy to understand style

Expert communicator, strong interpersonal skills;

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

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