Aladdin Business, Client Services: Data Product Expert, Associate – Mumbai

Full-time @BlackRock in Technology jobs
  • Mumbai, IN View on Map
  • Apply Before : January 9, 2023
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Job Description

Join leading Investment management company BlackRock as Aladdin Business, Client Services: Data Product Expert, Associate in Mumbai, IN. refer job details to submit BlackRock job application in Mumbai.

 

Job Title : Aladdin Business, Client Services: Data Product Expert, Associate

Location : Mumbai, IN

Job Category: Technology

 

Description

About this role

Are you a financial technology professional searching for a rewarding, challenging, multi-faceted opportunity with the world’s largest asset manager? Do you pride yourself on building positive relationships and bringing strategic visions to fruition? Then look no further! BlackRock is pursuing an Associate to join our group!
Our Vision statement is to remain an outstanding partner at BlackRock and be a trusted partner to internal and external clients delivering superior portfolio and user onboarding services that enhance the client experience. We will deliver scale efficiency through a globally consistent Aladdin platform and use technology to automate and improve our controls.

BlackRock Company Description
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Headquartered in New York City, as of December 31, 2019, the firm has approximately 14,000+ employees in 30 countries and a major presence in key global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa.   
For more information visit www.blackrock.com 

Team Overview
The Product Expert team is seeking to hire a technical specialist to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team with Aladdin Client Service working closely with the broader business to solve complex technical inquiry and partner with other product teams the to help shape product development.

About this Role
The Product Expert team is seeking to hire a technical specialist who is an industry expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team with Aladdin Client Service working closely with the broader business to solve complex technical inquiry and partner with other product teams the to help shape product development.

Key Duties and Responsibilities

Own complex Aladdin user inquiry leveraging technical knowledge to determine root cause and steps to resolve them.
Proficiency in gaining expertise around the core Portfolio domain product support and be the Subject matter expert to provide resolution to complex business and onboarding problems
Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, engineering, and the wider BlackRock business
Work with key stakeholder across the Aladdin business to deliver against product specific, high impact projects
Engage with Aladdin users on product, process, and service
Analyse client inquiry trends using data and user feedback and implement solutions to improve
Identify function gaps and areas of strategic enhancement from a product perspective
Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
Develop internal talent by providing learning/training opportunities, career development and 1:1 coaching
Deployment of new products and functionalities with APG/ APM, Product marketing

Requirement/Experience

5+ years in a client or vendor facing role with ability to work in a fast-paced environment with high self-assurance and result driven approach.
In-depth technical understanding and knowledge of the Onboarding processes and applications.
Strong exposure in product Management domain to articulate the new product development, designs and enhancements with developers and Product marketing team and should have Proven track record in project delivery and implementation.
Strong presentation skills and ability to tailor approach to all corporate levels
Exceptional communication skills and strong interpersonal skills
Technically proficient, experience of diagnosing root cause and ability to problem solve
Ability to manage multiple incidents on a varying level of priority

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

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