Join leading Investment management company BlackRock as Vice President Relationship Manager – Client Service in Singapore, SG. refer job details to submit BlackRock job application in Singapore.
Job Title : Vice President Relationship Manager – Client Service
Location : Singapore, SG
Job Category: Sales & Relationship Management
About this role
The Client Experience Management (CEM) team works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.
The team is responsible for ensuring that BlackRock’s operational service offering continues to evolve in line with industry and client trends with the goal of making it easier for our clients do business with BlackRock.
In addition, you will be responsible for driving and delivering the daily client experience and servicing client needs through interaction with various teams across the firm.
The successful candidate will be part of a team of Client Experience professionals supporting our institutional clients located across South East Asia.
Primary responsibilities are to be the first line of client service and the role offers a unique opportunity to face off directly with clients and a wide range of stakeholders within the business.
The candidate will be the primary point of contact for institutional clients who have appointed BlackRock to manage their segregated portfolios and their pooled fund investments.
Own institutional client queries and drive them through to resolution, always with consideration to the client’s needs and expectations.
Work with external and internal teams to resolve client queries and deliver the right client experience!
Handle any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients informed and maintaining the relationship to mitigate the impact of dissatisfaction.
Own the overall operational client experience, in partnership with the Client Business throughout the client lifecycle
Be the bridge between the Client Businesses and the local, regional and global operational teams to engage the operational resources of the firm
Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing, including review and validation of monthly metrics.
Represent the business at client meetings and due diligence visits etc.
Engage the operational resources of the firm to meet clients’ needs
Focus on sustaining the highest level of client service
Prior experience in the asset management industry with exposure to operational and client service functions
Experience in dealing with clients and associated operational risk matters
Skilled in developing collaborative working relationships with key business and operations partners
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy, and drive
Time management skills within a fast-paced environment to consistently meet the needs of the business and our clients.
In depth product knowledge, especially investment guidelines and their impact to performance and operational complexity.
Attention to detail, strong comprehension skills, lateral thinking, and problem-solving capabilities.
Ability to use factual based data in decision making process
Strong presentation skills and ability to adapt to audience at all corporate levels.
Ability to analyze, synthesize and present data in a concise and easy to understand style
Strong interpersonal skills
Strong, effective communicator, both written and verbal.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work pilot
BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work – wherever you are.
The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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