Client Services Analyst, Aladdin Business – Edinburgh

Full-time @BlackRock in Technology jobs
  • Edinburgh, GB View on Map
  • Apply Before : January 9, 2023
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Job Description

Join leading Investment management company BlackRock as Client Services Analyst, Aladdin Business in Edinburgh, GB. refer job details to submit BlackRock job application in Edinburgh.

 

Job Title : Client Services Analyst, Aladdin Business

Location : Edinburgh, GB

Job Category: Technology

 

Description

About this role

Overview:

Every day, the Aladdin Client Services team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our rapidly-growing, global client base. We all studied different things and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.

Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:

Home to over $17 trillion in assets under management
Over 300 unique clients
A rapidly growing client base that includes close to 30,000 users
Presence in over 50 countries
Over 1,500 engineers dedicated to developing Aladdin

The clients you will work with include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.

Our team is known for:

At a glance:

Being product experts with a reputation for getting the job done.

As a team of 170+ strong globally, we…

Deliver exceptional client service to users, every time

Solve difficult problems by providing innovative solutions

Collaborate with others because we know we can do more together

Learn every day, question everything, and embrace change

Foster a fun, innovative team atmosphere

What will you do as an analyst?

Answer questions and help our clients run their businesses on Aladdin:

You will take phone calls, emails, and chats from industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills.
 

Use technology to solve problems:

We will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs. After just your first few weeks on the desk, you will be using these skills to help clients and product teams make Aladdin better.
 

Educate users, demonstrate service insights, and relay user experience feedback to improve the client experience and our product:

We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than only dealing with issues that are brought to our attention.

Work on a global team, with a local presence:

Our support model follows the sun –if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.

What capabilities are we looking for?

Analytical approach

Basic or intermediate coding and programming skills

Client Service

Critical thinking

Multitasking

Your learning & development will include:

We are laser focused on giving our analysts the skills they need for a successful career in the Aladdin Business and BlackRock. During their second year, our analysts have the opportunity to work on specialized projects with other Aladdin teams. These projects leverage their product, technical and client skills; launching them into impactful roles in our business.
#EarlyCareers
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work pilot

BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work – wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

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